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Technology Provider Service Management from ServiceNow.

Technology Provider Service Management

Bring customer care and operations teams together to provide great experiences for employees and your XaaS customers.

Technology Provider Service Management

Infuse AI-powered self-service and proactive care into your customer experience. Unite teams, processes, and functions to make work flow easily across the value chain.

Deliver amazing experiences with a connected B2B ecosystem.

Don’t just take our word for it

See how companies like yours deliver exceptional customer experiences with ServiceNow.


1 stop customer portal

Swisscom creates a B2B customer portal to power seamless experiences.


360-degree view of customers

Vodafone gains more insight into the customer’s journey.

Capabilities that scale with your business

Technology Provider Service Management joins key apps and capabilities into scalable packages that can grow with you.


Support customers across phone, messaging, chat, web, email, in-person, and social media.

Integrated Self-Service

Link service-catalogs, AI-powered tools, and operations in one portal.

Virtual Agent

Intercept and resolve issues faster with an intelligent chatbot that understands simple, human language.

Predictive Intelligence

Simplify and accelerate everyday work with built-in machine learning.

Service Bridge

Connect buying, support, and service experiences in minutes for customers that use ServiceNow.

Technology Service Workflows

Use prebuilt technology service best practice workflows for common service requests.

Playbooks for Customer Service

Manage case flows across teams by digitizing and automating service processes.

Proactive Customer Service Operations

Monitor your customers’ products and services to identify issues proactively and fix them quickly.

Proactive Customer Engagement

Communicate service updates, disruptions, and advisories proactively on digital channels.

Guided Decisions

Help agents resolve cases with contextual next best action recommendations.

Advanced Work Assignment

Automatically route work to the employee that can best resolve the issue.

Service-Aware CMDB

Simplify service management processes using a single common data model and structure.


Boost agent productivity with guided resolution, multitasking, and a single configurable view.

Customer Central

Show agents internal and external customer data to boost productivity.

Reports and Dashboards

Generate and distribute customized reports and dashboards on demand.

Case and Knowledge Management

Standardize documentation, interactions, and fulfillment of employee inquiries and requests.

Performance Analytics

Unlock insights to anticipate trends, prioritize resources, and improve service.

Workforce Optimization

Manage teams effectively with real-time visibility into agent scheduling and performance.

Automate work across departments with customer workflows

Reimagine the customer experience

Scale service operations and increase customer satisfaction with connected digital workflows that automate work across departments.

Explore the possibilities

Deliver rich customer experiences and boost productivity with Technology Provider Service Management.