Service Operations Workspace

Predict, prevent, and resolve incidents proactively from a single workspace. Get clear visibility into context and impact, before services impact users.

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Benefits

Features

Resources

How to Buy

Related Apps

Benefits of Service Operations Workspace

Eliminate incidents

Shift your service operations team from creating incidents to addressing actionable alerts.

Minimize service disruption

Maximize uptime with problem identification, collaboration, and resolution in a single workspace.

Support greater business productivity

Improve task focus and the overall employee experience with personalized, configurable views.

Reduce mean time to resolution

Quickly identify problems based on anomaly detection and root cause analysis, driven by data.

Features of Service Operations Workspace

Unified navigation

Manage incidents, problems, and investigations easily. Boost productivity in your service operations.

Collaboration

Collaborate instantly across service operations and other teams to resolve issues faster.

Configurable interface

Personalize your instance for greater efficiency based on critical alerts and incidents.

Guided setup

Simplify adoption and use with guided setup and agent onboarding.

Additional features

Personalized UI

Let end users adjust display settings (e.g., compact mode) and color themes (e.g., dark mode).

Modern visualizations

Use data visualization styling to translate new and classic reports into one dashboard experience.

Change management

Manage the full lifecycle through dynamic pages that display status and tasks for each change state.

Resources

See All Resources

Infographics

Five CIO Priorities to Stay Resilient in the Face of Change

Analyst Reports

IT Service Ops: Innovation at Business Speed and Scale

AI Service Automation: ITSM and ITOps Convergence

Video

Fuel Your Business with Tomorrow’s IT

What Is Technology Service Operations?

Ebooks

Silo Busting in IT Services and Operations

Reimagining IT Service Delivery and Operations No Matter What Comes Your Way

Get Closer to Self-Healing Enterprise IT with AI-Powered Service Operations

How to get Service Operations Workspace

Service Operations Workspace is available with these ServiceNow products.

IT Operations Management

Predict issues, prevent impact, and automate resolution with AIOps.

IT Service Management

Transform the impact, speed, and delivery of IT.