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Create an effortless experience across the order lifecycle by connecting people, systems, and workflows on one platform.

Supercharge growth and increase efficiency.

Capabilities that scale with your business

Order Management blends the robust capabilities you need with the convenience of a single platform.

Product Bundles and Attributes

Create listings for multiple product types or bundles that include attributes.

Product Detail Pages

Give agents detailed product descriptions and images on a single page.


Let your customers submit order forms, view details, and check status any time.

Agent Order Capture

Capture, monitor, and fulfill orders and gain visibility into the full order lifecycle.

Product Catalog

Define product offerings, specifications, characteristics, and options.

Order Capture API

Import and modify orders from third-party systems in ServiceNow.

Price Lists

Define multiple price lists and set default list prices for products.

Automate work across departments with customer workflows

Reimagine the customer experience

Scale service operations and increase customer satisfaction with connected digital workflows that automate work across departments.

Explore the possibilities

Advance the order lifecycle with ServiceNow®. See what you can achieve when you connect it all on one platform.