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Improve care experiences & remove inefficiencies

Healthcare and Life Sciences Service Management

Stay focused on patient care through improvements to operational performance.

HCLS Service Management

Enable healthcare practitioners and patients with holistic information. Become more agile and proactive across the organization.

Deliver an outstanding patient care experience.

Capabilities that scale with your business

Healthcare and Life Sciences Service Management includes key applications and capabilities that can grow with you as your needs change.

Vaccine Administration Management

Manage vaccines from the factory to the front line with speed and scale.

Pre-Visit Management 

Streamline patient procedure authorization and scheduling.

Patient Support Services

Smooth the process of onboarding patients into support services.

Patient 360

Pull data from disparate systems into a persona-driven patient view.

Digital Documentation 

Replace paper processes with easy-to-manage digital forms.

Consent Management

Manage consent forms and program enrollment digitally and securely.


Improve agent efficiency with a workspace built to facilitate resolutions.


Support patients and handle customer interactions from any channel.


Equip patients with a self-service portal and a suite of helpful capabilities.

Virtual Agent

Improve the self-service experience with chatbot-based conversational guidance.

Knowledge Management

Provide instant access to relevant knowledge for patients and agents.


Connect patients, consumers, and employees with their peers to find answers.

Playbooks for Customer Service

Manage workflows across teams by digitizing and automating internal processes.

Guided Decisions

Help agents resolve cases with contextual next best action recommendations.

Predictive Intelligence

Simplify and accelerate everyday work with built-in machine learning.

Performance Analytics

Unlock insights to anticipate trends, prioritize resources, and improve service.

Case Management

Standardize documentation and fulfillment of employee inquiries and requests.

Visual Task Boards

Assign requests and tasks to other departments and visualize progress.

Surveys and Assessments

Drive continual service improvement with feedback and assessment results.

Automate work across departments with customer workflows

Reimagine the customer experience

Scale service operations and increase customer satisfaction with connected digital workflows that automate work across departments.

Explore the possibilities

Discover how digital transformation can redefine healthcare experiences and outcomes, without compromising on security or compliance.