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Financial Services Operations
Cardholder reviewing menu of dispute related tasks

ServiceNow® Disputes Management, Built with Visa

Unite the entire dispute management process in a single, connected workflow. ServiceNow Disputes Management, Built with Visa, delivers frictionless customer experiences while helping you stay fully compliant. 

Capabilities that scale with your business

Financial Services Operations offers key capabilities that can grow with you as your needs change.

Personal and Commercial Lines Servicing for Insurance

Enable policy servicing with an insurance industry data model informed by ACORD standards.

Deposit Operations for Banking

Complete work faster by automating common banking requests for both retail and commercial.

Financial Services Data Model

Use a built-in financial services data model to standardize across bank operations.

Financial Services Card Operations

Create and manage standard card operations with pre-built applications.

Financial Services Payment Operations

Support standardized payment operations for customers and third-party banks.

Financial Services Loan Operations

Deliver out-of-the-box workflows that support personal and business loan operations.

Performance Analytics

Make better decisions, faster, with insight into current patterns and trends​.

Financial Services Document Management

Track and execute your customers’ documents all in one place.


Boost operations productivity with guided resolution, multitasking, and a single view.

Case and Knowledge Management

Manage and view enterprise-wide interactions to meet customer expectations and SLAs.


Support customers across online banking, mobile banking, email, and social media.

Advanced Work Assignment

Automatically route work to the most qualified agents based on criteria or affinity with the case.

Predictive Intelligence

Use machine learning to route issues, recommend solutions, and identify trends.


Drive self-service from a portal integrated with knowledge, service catalogs, communities, and chatbots.

Virtual Agent

Improve the customer self-service experience with conversational guidance using a chatbot.

Knowledge Management

Provide instant access to relevant knowledge for customers and the agents who serve them.


Connect customers and employees with their peers to find answers and solve problems.

Visual Task Assignment

Assign customer requests and tasks to other departments with visual task boards.

Customer Central

Give agents a complete view of customer financial data to resolve issues faster.

Playbooks for Customer Service

Manage case flows across teams by digitizing and automating service processes.

Guided Decisions

Dynamically help agents resolve complex cases with contextual recommendations.

Visual Workflow and Automation

Automate service processes, tasks, and assignments with Flow Designer and Integration Hub.

Mobile Agent

Manage cases on the go with a consumer-style app using native device features.

Walk-Up Experience

Boost customer satisfaction by providing an efficient, in-person branch service experience.

Proactive Customer Service Operations

Monitor customer financial services to identify issues proactively and fix them quickly.

Problem Management

Identify the root cause of issues and proactively prevent future disruptions.

Customer Project Management

View your entire project lifecycle, and empower customers and agents to manage tasks.

Software integrations

FSO integrates with Visa for card dispute management

Manage credit card disputes in a single workflow

Use preconfigured integrations with Visa guidelines to transform the dispute management process.

FSO works with Guidewire for better insurance experience

Improve the insurance experience

Simplify your customers’ experience with Guidewire cloud capabilities for claims, policy servicing, and underwriting.

Automate work across departments with customer workflows

Reimagine the customer experience

Scale service operations and increase customer satisfaction with connected digital workflows that automate work across departments.

Explore the possibilities

See what you can achieve when you connect your entire financial institution on one platform. Enhance visibility, enable compliance, and deliver great service.